Business Process Improvement

If it wasn't obvious before the pandemic, it's certainly obvious now, there are a lot people that are indirectly involved in workflows.

There are people that other people go to for information. These people have information, or they have access to information that someone else needs. What if more people had access to more information? What if everyone could access what they need? One of the reasons there are so many people involved in some many other people's work is often because people are the gatekeepers for information, and that might even include redirecting requests and blocking access to incorrect information and old information.

When we talk about process optimization or reengingeering, we may not be talking about the processes that come to mind. In the workflow example above, the problem may not be that there were too many people involved. It could be a data issue. And, it could be the software or lack of software. It could also be a configuration issue.